Terms and conditions
- General Provisions
- Pre-Contract Notices
- Purchase Agreement
- Price and Payment Terms
- Transport conditions, postage
- Delivery Time
- Warranty, rights from defective performance
- Withdrawal from the contract by the seller in special cases
- Final Provisions
- Download Documents
- Additional GDPR documents to download
a) The seller and operator of the website www.topvet.cz is Green idea s.r.o., Vodova 40, 612 00 Brno, ID: 03544745, VAT number: CZ03544745, PO doing business based on entry in the commercial register under file number C 85406 kept at the Regional Court in Brno, e-mail: firstname.lastname@example.org.
More information about the company Green idea s.r.o. with the sole executive MVDr. Jiří Pantůček are listed at the web address en.greenidea.cz/contacts.
b) The terms and conditions define and specify the rights and obligations of the seller and his customers (buyers) and in their valid wording form the content of the purchase contract for the supply of goods. In the event of a conflict between any provision of these terms and conditions or the complaint procedure with the contract, the contractual agreement always takes precedence. The use of the buyer's terms and conditions is excluded, even in matters not regulated by the terms and conditions.
c) An essential part of the order is the buyer's confirmation that he has familiarized himself with and agrees with these business terms and conditions and the purchase and complaint regulations announced by the seller (collectively, "business terms and conditions").
d) The seller sends the ordered goods by default only to the territory of the Czech Republic or the client can pick up the goods in person at the establishment at the address Knínická 2018/7, 664 34, Kuřim. The seller does not focus on deliveries outside the territory of the Czech Republic, but in the case of interest there is the possibility of arranging an individual delivery.
e) By sending the order, the customer confirms his agreement with the contract and business conditions, by delivering the order to the buyer, the purchase contract is concluded. Upon receipt of the order, a confirmation of receipt of the order and a total summary of the ordered goods will be automatically sent to the buyer's e-mail address. The buyer will receive a tax receipt with the exact amount, adjusted for any individual discounts, after the package with the goods has been sent.
The seller declares that
a) if the buyer is a consumer, such a consumer has the right to withdraw from the contract within fourteen days from the day of taking over the goods, while the withdrawal must be sent to the physical or electronic address of the seller within this period. The consumer is entitled to use the form for withdrawing from the contract on the seller's website - the form can be downloaded here,
The consumer cannot withdraw from the contract for the supply of goods that are delivered for hygienic reasons in a closed package, if the consumer has already removed it from that package.
b) in the event of withdrawal from the contract, the consumer will bear the costs associated with returning the goods, and in the case of a contract concluded via a means of distance communication, the costs for returning the goods, if these goods cannot be returned by the usual postal route due to their nature,< /p>
c) if the consumer has a complaint or if he is not satisfied with the handling of his complaint, he can apply this to the seller, or you can file a complaint with a supervisory or state supervisory authority.
The consumer is also entitled to resolve any disputes with the seller through the out-of-court settlement of consumer disputes. This body is the Czech Trade Inspection. Proceedings are initiated by a written proposal, the details of which are specified in § 20n of Act No. 634/1992 Coll. on consumer protection, as amended. Before starting the procedure, it is necessary to file a complaint with the seller, who is obliged to handle it within 30 days. An out-of-court solution can then be initiated no later than 1 year from the day the consumer lodged a complaint with the seller. All information about the possibility of out-of-court settlement of consumer disputes can be found on the website www.coi.cz. The consumer is also entitled to use the platform for resolving consumer disputes, located on the website https://webgate.ec.europa.eu/ odr/.
a) The subject of the concluded purchase contract is only the items explicitly listed in the accepted order (hereinafter referred to as "goods"). The seller undertakes to deliver to its customers:
- flawless goods in accordance with the specification or with the characteristics usual for the given type of goods,
- compliant with standards, regulations and regulations valid and effective in the territory of the Czech Republic,
- equipped with Czech leaflets or descriptions.
b) The proposal to conclude a purchase contract (offer) is the placement of the offered goods by the seller on the e-shop website, the purchase contract is created by sending the order by the buyer and accepting the order by the seller, the seller is not responsible for any errors during data transmission.
c) The seller will immediately confirm the conclusion of the contract to the buyer by an informative e-mail to the e-mail address entered by the buyer. The current wording of the seller's terms and conditions is attached to this confirmation.
d) Before sending the order by the seller, the buyer is allowed to check and change the data that the buyer entered in the order, also taking into account the possibility of the buyer to detect and correct errors that occurred when entering data into the order.
e) The buyer sends the order to the seller by clicking the "Complete order" button.
f) The condition for the validity of an electronic order is to fill in all the data prescribed by the form and the requirements marked as necessary, incl. the buyer's confirmation that he has familiarized himself with and agrees with the terms and conditions.
g) Depending on the nature of the subject of the order (quantity of goods, price, transport costs, distance, etc.), the seller is always entitled to ask the buyer to authorize the order in a suitable way, e.g. by phone or in writing. If the buyer refuses to authorize the order in the required manner, the seller has the right to withdraw from the concluded purchase contract.
i) Registered customers can use a number of benefits offered by the seller after registering on the website www.topvet.cz. They will be informed about these benefits by e-mail newsletter. The seller hereby acknowledges that buyers may at any time prohibit the sending of further newsletters.
a) The offer prices listed on the website en.greenidea.cz are valid at the time of ordering and are shown including VAT. Prices refer to the products pictured and described.
b) The purchase price will be paid by the buyer, depending on the selected delivery method, by transfer, payment card or in cash at the latest upon receipt of the goods (cash on delivery).
c) The invoice issued on the basis of the purchase contract between the seller and the buyer is also a tax document.
d) Depending on the chosen delivery method, postage will be added to the price of the goods, which the buyer undertakes to pay together with the price of the goods. Postage is not charged in the case of personal collection.
a) Possible delivery methods and their prices for the Czech Republic.
Personal collection at the point of sale
|2.47€||(cash on delivery +0.84€)|
|PPL - private package|
Delivery to your own address in the Czech Republic
|3.72€||(cash on delivery +1.21€)|
|PPL - delivery points|
Personal collection at the point of sale
|2.72€||(cash on delivery +0.84€)|
|DPD - Pickup|
Personal collection at the DPD Pickup point
|2.3€||(cash on delivery +0.84€)|
|DPD - Private shipment|
Delivery to your own address in the Czech Republic
|3.72€||(cash on delivery +1.21€)|
|GEIS - Pallet transport|
Delivery of pallet shipments
|Česká pošta - Balík Do ruky|
Delivery to your own address in the Czech Republic
|3.72€||(cash on delivery +1.63€)|
|Česká pošta - Balíkovna|
You can pick up the package at Balíkovna delivery points throughout the Czech Republic
Personal pickup at Knínická 2018/7, 664 34, Kuřim, Czech Republic
b) Methods of payment:
- Cash on delivery - you pay in cash or by credit card when you receive the shipment
- Bank transfer in CZK - payment without an intermediary directly to the seller
- Bank transfer in EUR - payment without an intermediary directly to the seller
- Online payment card
- Online payment gateway GoPay
c) The current shipping price is always displayed during the order in step 4. "Shipping and payment". For purchases over CZK 1,500.00 including VAT, we do not charge the buyer the cost of shipping. During special time-limited promotions, the seller may lower this limit. Applies to the Czech Republic and Slovakia.
d) International shipping methods and prices will be displayed after choosing a specific country and address for delivery of the shipment in the order form.
a) Goods marked as "in stock" will usually be sent to the buyer within 10 working days of receiving the order, or the buyer will be notified within this period that the shipment cannot be delivered within this period.
b) In other cases, the goods will be sent according to the availability of the goods, no later than 60 days from the date of receipt of the order. In the case of long-term unavailable goods, the seller contacts the buyer in order to agree on a possible solution (e.g. extension of the delivery period, withdrawal from the contract, etc.).
c) If the subject of delivery is both goods marked as in stock and goods that are not in stock, the goods are usually sent to the buyer only after the availability of all items, unless the buyer and the seller agree otherwise.
d) The buyer is obliged to properly take over the goods from the carrier, check the integrity of the packaging, the number of packages and, in the event of any defects, immediately notify the carrier of the detected defects. This does not affect warranty rights or liability for defects. The invoice and tax document are enclosed in the marked package.
a) If the buyer is a consumer, the quality guarantee applies to him. The warranty period for defects in the delivered goods begins to run from the day the goods are handed over to the buyer. The seller provides a guarantee for the quality and completeness of the delivery. All products have a minimum shelf life and product batch, the warranty period ranges from 2 to 5 years.
b) If the buyer discovers defects in the goods for which the seller is responsible, he shall notify the seller of this fact without undue delay after discovering these defects.
c) Complaints can be resolved in writing or by phone at the contact numbers on working days from 8:00 a.m. to 4:00 p.m., or by email to email@example.com. Due to the fact that at the stage of taking over the claim it is not yet known whether the claim is justified or not, the seller hereby reserves the right not to accept claims made by cash on delivery.
d) The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of Act No. 89/2012 Coll., Civil Code) .
e) The seller guarantees to the consumer that the item has no defects upon receipt and will retain its properties throughout the warranty period. In particular, the seller is responsible to the consumer that at the time the consumer took over the item and during the warranty period
- the item has the properties agreed upon by the parties and, in the absence of an agreement, those properties that the seller or manufacturer has described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
- the item is suitable for the purpose for which the seller states its use or for which the item of this type is usually used,
- the thing corresponds in quality or design to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
- is a thing in the corresponding quantity, measure or weight and
- the thing complies with the requirements of legal regulations.
f) If a defect becomes apparent during the purchase by the consumer within six months of receipt, it is considered that the item was already defective upon receipt.
g) The right from defective performance does not belong to the buyer, if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself.
h) The consumer is entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of receipt (warranty period).
i) The buyer is advised to check the condition of the shipment (number of packages, intactness of the tape with the company logo, damage to the box) with the carrier immediately upon delivery according to the attached waybill. The buyer is entitled to refuse acceptance of a shipment that does not comply with the purchase contract, with the fact that the shipment is, for example, incomplete or damaged. If the buyer takes over the damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover report. An incomplete or damaged shipment must be notified by e-mail to the seller at the address: firstname.lastname@example.org, draw up a damage report with the carrier and send it by fax without undue delay ,
by e-mail or mail to the seller. Failure to comply with the rules of this point does not in any way affect the rights of the buyer from responsibility for defects or from the warranty.
j) Other rights and obligations of the parties related to the seller's responsibility for defects or the warranty are governed by the seller's complaints procedure.
a) If the purchase contract is concluded using means of distance communication (in the online store), the consumer has the right, in accordance with § 1829 paragraph 1 of the Civil Code, to withdraw from the contract without giving a reason within a period that ends 14 days after receiving the goods (if the subject of the purchase contract is several types of goods or the delivery of several parts, this period starts from the date of acceptance of the last delivery of goods). Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To facilitate communication, it is advisable to state the date of purchase or contract/sales document number, bank details and the chosen method of return.
b) To withdraw from the purchase contract, the consumer can also use the model form provided by the seller, which forms an appendix to these terms and conditions. Withdrawal from the purchase contract can be sent by the consumer to, among other things, the address of the seller's premises or the seller's e-mail address email@example.com.
c) If the consumer withdraws from the contract, he will send or hand over to the seller without undue delay, no later than fourteen days from the withdrawal from the contract, the goods he received from the seller, at his own expense. The consumer should return the goods complete, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the goods were received. The consumer is liable to the seller for the reduction in the value of the goods, which occurred as a result of handling these goods in a different way than it is necessary to handle them with regard to their nature and characteristics.
d) If the consumer withdraws from the contract, the seller will return to him without undue delay, no later than fourteen days from the withdrawal from the contract, all funds received from him on the basis of the contract, with the exception of the costs of delivery of goods exceeding the cheapest offered delivery method . The seller will return the money in the same way as he received it, in a different way only if the consumer has agreed to it and if it does not incur additional costs.
e) If the consumer withdraws from the contract, the seller is not obliged to return the received funds to the consumer before the consumer hands over the goods to him or proves that he has sent the goods to the seller.
f) The consumer has the right to withdraw from the order at any time before the shipment of the goods and without any penalty. You can cancel either by phone or by e-mail to firstname.lastname@example.org with the text: "I withdraw from the order dated DD.MM.YYYY No. (number orders)". Failure to comply with this text, however, does not result in the invalidity of the withdrawal, if this is otherwise sufficiently certain.
a) The seller reserves the right to withdraw from the contract or the part of it to which the reason relates in the following cases:
- the goods are no longer manufactured or supplied, or their production has been temporarily suspended, or they are otherwise unavailable to the seller, even with the use of professional care,
- there has been a substantial increase in the price of the goods - this condition is met if the purchase price of the goods, for which the seller is able to purchase them, is more than 100% higher than the price of the goods according to the purchase contract concluded between the seller and the buyer.
The seller does not have the mentioned options for withdrawing from the contract for goods that were marked as "in stock" at the time of the conclusion of the contract.
b) In the event that this situation occurs, the seller undertakes to contact the buyer before exercising the right to withdraw from the contract in order to offer further action (e.g. compensation for similar goods).
a) The seller, in the position of administrator, processes the personal data provided by the customer, taking into account the necessity of such processing for the fulfillment of the contract, and therefore the provision of the service or product. These personal data are not provided to any other entities, with the exception of contractual partners ensuring payment and transport (e.g. banks, carriers).
b) The seller undertakes to protect the buyer's personal data from misuse.
c) Personal data is stored in accordance with applicable legal regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on free movement of this data and on the repeal of Directive 95/46/EC.
d) The seller further processes the said personal data and data on the ways of using the service or product by the customer on the basis of its legitimate interests for marketing purposes related to the provision of the service or product as stated in the separate notification to the customer.
e) The provision of the mentioned personal data is a contractual requirement of the seller. Personal data will be processed for a reasonable period of time, but no longer than 10 years from the end of the provision of the service/product (taking into account the length of the limitation period according to applicable legal regulations).
f) The customer has the right in connection with the processing of his personal data:
- request information about the categories of personal data processed, the purpose, time and nature of processing and about the recipients of personal data;
- request a copy of the processed personal data;
- request, upon fulfillment of the conditions established by the relevant legal regulations, that personal data be corrected, supplemented or deleted, or their processing restricted;
- raise an objection to the processing of personal data and the right to lodge a complaint with the supervisory authority;
- to be informed about cases of personal data security violations, if it is likely that the given case of violation will result in a high risk for his rights and freedoms.
g) Buyers' personal data are fully protected against misuse. Individual contracts are archived by the operator after their conclusion, in electronic form and are accessible only to the seller.
Further terms of personal data processing, specifications for the processing of specific personal data and contact details on which the customer will be answered any questions he may have regarding the protection of personal data by the seller are detailed here.
a) These terms and conditions apply as published on the seller's website on the day the electronic order is sent, unless otherwise agreed in writing between the participants.
b) All contractual relationships are concluded in accordance with the legal order of the Czech Republic, the applicable law is the law of the Czech Republic. The courts of the Czech Republic are the competent courts in the Czech Republic.
Information on the processing of personal data (PDF)
Objection to the processing of personal data (PDF)
Request for correction or supplement of personal data (PDF)
Request for access to personal data (PDF)
Request for deletion of personal data (PDF)
The documents are saved in PDF electronic document format - these documents can be opened with the Adobe Reader browser, which can be downloaded for free, for example, here - http://get.adobe.com/cz/reader/.